Refund policy

30-Day Money-Back Guarantee

We stand behind AĒGEA. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of delivery — even if the pouch has been opened.

How to request a refund

Email us at info@tryaegea.com with your order number and the reason for your return. Our team will confirm your refund and, where required, provide a return address. Please do not send products back without contacting us first.

Refund processing

Once approved, refunds are issued to your original payment method within 5–10 business days. Shipping costs on one-time orders are non-refundable unless the product arrived damaged or incorrect.

Damaged or incorrect orders

If your order arrives damaged, incorrect or incomplete, contact us within 7 days of delivery with a photo and we will send a replacement or issue a full refund — whichever you prefer.

Subscription orders

The 30-day guarantee applies to every subscription delivery individually, starting from the delivery date of that shipment.